Please allow up to 3-7 days for processing & 3-4 days for shipping. Once your order has been placed you will receive a confirmation email with your order number. Once your order has shipped you will receive and updated email with you tracking number. Please be advised we are not responsible for any delays or wait times with shipping. 

Please ensure that you are putting the right information when placing your order(address,name,email) we are not responsible for any lost/missing/stolen packages. If you have any concerns about order once it is shipped please contact USPS. 

We currently do not offer refunds or exchanges as the product cannot be reused upon return. All orders are FINAL. An order cannot be refunded once placed. 

Lost, Missing & Stolen Packages

 

Once an order has been marked Delivered by the shipping carrier, TPE Luxury Lash Co. is no longer responsible for lost, stolen, or missing packages.

If your tracking shows “Delivered” but you cannot locate your package, please:

• Verify the shipping address provided at checkout.
• Check with household members, neighbors, or your apartment/mailroom.
• Contact USPS or the shipping carrier directly to initiate a missing mail search.
• Contact us within 7 calendar days of the delivery date so we may assist with available carrier documentation.

Delivery confirmation provided by the shipping carrier will be considered proof of successful delivery.

 

 

Damaged or Defective Items

 

If you believe you received a damaged or defective product, you must notify us within 7 days of delivery.

To process your claim, please email:

• Your order number
• A description of the issue
• Clear photos and/or videos of the product and packaging

Claims submitted without supporting photos or after the 7-day reporting period may not qualify for replacement or store credit.

We reserve the right to inspect all claims before issuing a replacement.

 

 

Incorrect Shipping Address

 

Customers are responsible for ensuring their shipping address is correct before placing an order.

Orders shipped to the address entered during checkout cannot be refunded due to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, the customer will be responsible for any additional shipping charges.

 

 

Delivery Delays

 

Shipping estimates are provided by the carrier and are not guaranteed.

TPE Luxury Lash Co. is not responsible for carrier delays caused by weather, holidays, customs processing, or other circumstances outside of our control.

 

 

 

Chargebacks

We encourage customers to contact us directly before filing a payment dispute.

 

Most issues can be resolved quickly through our customer support team.

Filing a chargeback without first contacting us may delay resolution while the dispute is reviewed by the customer’s financial institution.

 

International Orders

International customers are responsible for any customs duties, taxes, VAT, import fees, or brokerage fees charged by their country.

We are not responsible for delays caused by customs clearance.